I had an appointment made for my 4 month old daughter's vaccine shots. Had my 1 yr old son with me as well. They had scheduled us to see them for somebody else's appointment date. When we arrived there, they said They had no record of it, but I had the reminder card. They had me wait 3 hours before they told me what happened. And the lady at the front counter was very rude and snippy towards me when I told her that I indeed had an appointment that day before I showed her the slip. I was very polite about it. It was very unorganized at the time. I ended up leaving because the kids were hungry and tired. This was a couple years ago. I would think they have things in better control now, but haven't been back since. The facility was nice though.
Love all the doctors Crossing health-care is the best !!
Let's just say "The Goat" is what we will call the nurse practioner. I went for extreme pain in my arm and shoulder. I asked for pain pills not narcotics. I had never taken narcotics before. I asked for Tramadol. I had no idea it was a level 4 narcotic. She says with a an attitude thats a "Narcotic", Im not pharmacist. Im like ok I thought it was a non-narcotic I had taken it about 7 yrs prior. To make a long story short she was incompetent with my shoulder/arm. After 5 months of going to ER's all the time. She puts me in therapy. Therapy till November until they say there is nothing more we can do. So go back to "The Goat" .on Dec.10 about month later. She says okay we can now get an MRI. I tell her I have a neck xray at St.Mary's since she will needs this to send off. Now here comes her incompetence, the MRI is denied due to her not sending in all x-rays that were needed. It was missing the neck x-ray from St.Mary's. Mind you I'm in so much pain it wakes me every night. I go to DMH ER. Doctor says you have a tear in your shoulder cup. He diagnosised me as soon as he did some arm movement test. Very brilliant doctor. He says go see the Doctor at Crossing not a NP. I go to Dr. Ray , she sends me for an MRI. I have a large tear in my SUPRAUPRASPINATUS MUSCLEi n my shoulder. Had "The Goat" not just looked at me as a drug seeker for chronic pain in which it was not chronic pain, it was a tear in my muscle. She may have done a better job. I have never had a drug problem in my life. I took over the counter pain pills. I eventually was prescribed Tramadol have 40 pills left from last year. She should have looked at me as a patient in pain not a drug seeker. Quick to judgement. I would not suggest crossing. Poor people are judged in some form there and not treated properly for their issues. Just band aid so to speak. Don't see "The Goat" I was excruciating pain for almost a year she could have cared less. Maybe it has to do with my mom had been her Professor so she is just plain mean to me. If you go choose a doctor not a incompetent NP. "The Goat"
The ladies that answer the phone are RUDE AND UNPROFESSIONAL some women Lori talked to me like I was her 8 yr old daughter on the phone and very brash They take their time getting important prescriptions sent to your pharmacy which is not good for people who need them daily they have taken up to 3 weeks before getting a prescription sent I won't be back I'll tell others not to go there..... Erin Payne is a excellent Nurse practitioner but the people I got to deal with before her is why I'm leaving and because of those nasty ladies at the front answering phone calls I'll be finding me somebody else!!!!!!
New place is beautiful and easy to get to. I love my DR. Ray and her nurse, Alice. They take very good care of me.
Crossing Healthcare is a US Health facility based in Decatur, Illinois. Crossing Healthcare is located at 320 Central Ave, Decatur, IL 62523, USA.
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