This is the best place in the area to have a vehicle repaired. They tell you exactly
what is wrong and how much it will cost to fix it. The excellent service is
consistently fast and accurate. The prices are average. They do not
overcharge for their service.
U can count on these honest folks to do an excellent job always , thay do it right tha first time
After making an appointment 2 weeks in advance, when I showed up dor the appointment I overheard the secretary saying she forgot to order the power steering pump. Instead of just owning up to an honest mistake the owner tried to tell me that they ordered the wrong pump that they would have to order the right one. I dont think he was aware that just before he and I spoke the mechanic working on my car had told me they forgot to order the pump. The owner went as far as to try to convince me that the pump wasnt even the problem that it was the belt!!! At this point I still had not fired them until I called back after I left to get a price on a new belt and pulley since they were going to have it apart. After half a day I called back again after being told she would call me right back amd was told AGAIN that she hasnt had time to get a price on the belt that she would have to call back and I never heard back from them. Needless to say I took my business to a place that I was treated with respect and got the pump changed for 65 less dollars than this place was going to do it. POOR CUSTOMER SERVICE AND DISHONESTY!!!!!!!!! Will be leaving a review at the BBB as well.
South Shores Auto Service is a US Car Repair based in Decatur, Illinois. South Shores Auto Service is located at 1675 S Franklin St, Decatur, IL 62521, USA.
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